joya7's Privacy Policy

joya7 is a trusted online casino and sports betting platform, committed to providing a safe and enjoyable experience for users in Bangladesh. This Privacy Policy ("Policy") describes our practices regarding the collection, use, disclosure, and protection of your personal information.

By using joya7's website or services, you are considered to have agreed to the terms set out in this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact us with any questions.

joya7 collects several types of information as needed to provide its services. Below is a description of the information collected across different categories:

1.1 Personally Identifiable Information

During account registration and verification, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport details (where applicable)
• Residential address
• Username and password (stored in encrypted form)

1.2 Financial Information

We process a limited amount of financial information to handle transactions. Transactions on joya7 are completed via bKash, Nagad, Rocket, Upay, and bank transfer. Information collected during payment processing may include mobile banking account numbers and bank account details. We never collect or store full card numbers or PINs.

1.3 Technical and Usage Information

When you use the joya7 platform, the following information may be collected automatically:

• IP address and device identifier
• Browser type and operating system
• Pages visited, session duration, and click patterns
• Information from cookies and similar tracking technologies
• Gaming history and betting activity

joya7 uses collected information only for legitimate and defined purposes. The main purposes for which we use your information are outlined below:

2.1 Account and Service Management

• Verifying user identity and creating accounts
• Personalizing the gaming experience
• Processing deposit and withdrawal transactions
• Managing bonuses and promotions
• Providing user support

2.2 Security and Compliance

• Preventing fraud, scams, and illegal activity
• Ensuring responsible gaming and identifying problem gamblers
• Age verification and preventing access by minors
• Complying with applicable laws and regulations

2.3 Communication and Marketing

• Sending important system notifications and account updates
• Informing you about relevant promotions and offers (subject to your consent)
• Collecting surveys and feedback to improve services

2.4 Analytics and Development

• Analyzing and improving platform performance
• Developing new products and services
• Testing and refining user experience

joya7 treats the security of your personal information as the highest priority. We have implemented industry-standard security measures:

3.1 Encryption Technology

All data transmissions are secured with 256-bit SSL encryption. This means any information you share with joya7 remains unreadable to third parties. You can confirm this by the "https" protocol and the padlock icon in your browser's address bar when visiting our website.

3.2 Secure Data Storage

Sensitive information such as passwords is stored in hashed form — never in plain readable text. Our servers operate in secure data centers with both physical and digital security in place.

3.3 Access Controls

Only authorized staff can access your information, and they are bound by strict confidentiality agreements. Through regular security audits and training, we ensure that information is not misused.

3.4 Two-Factor Authentication

joya7 offers two-factor authentication. We strongly recommend that all users enable this feature to protect their accounts.

joya7 does not sell or rent your personal information. However, information may be shared with third parties in certain specific circumstances:

4.1 Service Providers

We work with trusted third-party service providers who handle certain operations on our behalf — such as payment processing, customer support software, and data analytics. These providers receive only the information necessary to deliver their specific service and are contractually bound to meet our privacy standards.

4.2 Legal Obligations

joya7 may be required to disclose information in response to applicable laws in Bangladesh, court orders, or legitimate requests from government authorities.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred to the new entity. In such cases we will notify you in advance and this Policy will continue to apply.

4.4 What We Do Not Do

• We do not sell your personal information to advertisers
• We do not share your information on social media
• We do not add your information to marketing lists without your consent
• We do not disclose information to unnecessary third parties

joya7 uses cookies and similar technologies to improve your browsing experience and maintain service quality.

5.1 Essential Cookies

These cookies are essential for the platform's basic functionality — such as maintaining your login session, managing security tokens, and preventing fraud. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences and personalize the user experience, such as your language preference and recent activity.

5.3 Analytics Cookies

Analytics cookies are used to understand how users interact with our platform. This information helps improve our services.

5.4 Cookie Controls

Most browsers have settings to accept or reject cookies. Disabling cookies may limit certain platform functionality.

joya7 retains your personal information only for as long as necessary:

6.1 Account Information

Retained while your account is active and for as long as required after account closure to meet legal obligations.

6.2 Transaction Records

Financial transaction records are retained for the period specified by applicable legal requirements.

6.3 Inactive Accounts

Information from accounts that have been inactive for an extended period may be deleted or anonymized in accordance with our data retention policy, unless legal restrictions apply.

6.4 Analytics Data

Usage statistics and analytics data may generally be retained for an extended period in aggregated and anonymous form, from which you cannot be individually identified.

joya7 believes you should have control over your personal information. You have the following rights:

7.1 Right to Access

You may request a copy of your personal information stored with joya7.

7.2 Right to Correction

If your information is incomplete or incorrect, you may request a correction. Many details can be updated directly from your account settings.

7.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this request may be limited in cases involving legal obligations, ongoing disputes, or fraud investigations.

7.4 Opting Out of Marketing Communications

You may unsubscribe from marketing emails or notifications at any time. This can be done via the "Unsubscribe" link at the bottom of communications or through our support team.

7.5 How to Submit a Request

To exercise any of the above rights, please contact us. We will respond to your request within a reasonable time in accordance with applicable regulations.

joya7 strictly provides services for adults (21+). We do not knowingly collect information from minors. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If a parent or guardian suspects their child is using joya7, please contact us immediately.

joya7 may update this Privacy Policy from time to time. For any significant changes, we will:

• Update the last-updated date on this page
• Notify registered users by email
• Display a notification about important changes when accessing the platform

Continuing to use joya7 after changes have been made means you have accepted the updated Policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. joya7's support team provides assistance in Bengali and English 24/7.

Contact Methods

• Email: [email protected]
• Live Chat: available directly on the platform, 24/7

We give the highest priority to privacy-related complaints or requests and try to respond as quickly as possible in accordance with applicable regulations.